How long do I have to wait for your delivery?
Delivery usually occurs within the first hour after payment has been received. We are trying our best to send the gold to you ASAP. However for some of the newer or more popular servers, It may take from 1-48 hours .
What are the possible reasons for delay?
There are various possibilities such as Technical errors like internet down time and incorrect or insufficient information provided. Therefore, it is very important that you furnish us with a valid telephone number and email address for us to contact you. At the same time we will not give the information to the third party.
You have stopped talking to me in the game during a delivery, what went wrong?
We may be disconnected due to technical reasons half way through the transaction. No worries at all, we will contact you soon as we get online again.
It's Urgent and I need my stuff now!
So long as we are online, we will deliver to you by the soonest means, but if it’s a “life” threatening situation and you cannot wait, please feel free to contact our customer representative even before you make your payment so that we can ensure we have sufficient stocks to tide you through.
How is delivery accomplished?
After the process for the order and payment sent have been completed, your order will appear in our delivery queue. Our delivery team will log into the appropriate game and contact the character specified on the order form. If we have made sure that your information is correct, we will send you a phone call or whisper you ingame to arrange an ingame trade.
May I know in which way the gold shall be transferred?
Gold you ordered will be transfered to your character via in-game mailing system, by face to face delivery, or by set a stall. You can select one of 3 methods that is convenient for you. For more information, please connect our customer service via Live Chat, MSN, Telephone or other methods. The detailed informatin go to Contact section.
I am still waiting for my ingame currency, why are you taking so long?
Delivery will be made within the eta stated on each product, in the event that we exceed the delivery period:
it is most likely that :
i) We were unable to contact you for delivery.
ii) Our delivery man had experience a disruption in their supply and inadvertently had to delay the delivery.
Please contact our Live Chat when you will open the server to receive currency from our delivery man, for the duration that you will be ingame. If you are not able to obtain the currency at the time of your first contact. Please contact our Live chat to arrange another meeting.
My character is level 70 in the profiler, I was wondering if I can take back my account now?
When an order is completed we will immediately notify you via e-mail. In the case that the profiler shows that your character has reached the desired level but you have not received any e-mail communication, it may be that our power levelers are tidying up a few loose ends, i.e making sure the mount is purchasese, checking on professions purchased and other miscelleneous tasks.
Please contact our Live Chat to confirm if the power levelers have completed work your account and when you can login again.
Deliveries for the five main categories of product carried on tera999.com may vary. Below we will cover the delivery methods for:
Delivery options for Game Currency available are:
Set a stall
a)After your order is chcked by our customer service representative.then loginto your account.and go to the meeting place in game we pointed out .dont go away. our deliveryman will go there to meet you soon.
b) To set up a stall, first double click on the "Set Stall" skill.Your inventory will open and a stall window will pop up beside it. click on an item on your inventory and drag it to the stall window. A mini-window will pop up. Input the amount of items you want to sell and confirm. then we will buy your stall. Through this way.the gold is delivered to your character.
Put in My Account
a) Provide us with your Character Name, Account Username, and Password in the comment box during checkout.
b) Delivery Representatives will login to the account and transfer to your character when the gold is ready.
c) Delivery is estimated to be made from 1 - 12 hrs upon order processing.
This ensures faster delivery and you may retrieve the gold at anytime. Due to possible IP conflicts, we would advise using alternate accounts to avoid your main account getting flagged.
a) Delivery is estimated to be made from 1 - 12 hrs once we have confirmed that you are in the game.
b) Please contact our Live Chat once you are ready to login to the game. We will be sourcing the gold for your order immediately.
Gold to your character's mail box* is estimated to be delivered from 1 - 12 hrs once your order is processed.
*Kindly Ensure character name you provided is 100% accurate. We do not redeliver any orders sent to the wrong character.
Changing your selected Delivery Method
After your order has been submitted, and you realize that a different delivery method would suit your schedule better. You can connect our customer service via Live Chat.
Important: There has been an increase in the number of cases where the gold deliveries did not arrive in the recipient's mailbox. Please be informed that we have enforced various security precautions, should the Game Makers take it upon themselves to block the transactions made, we are in no way responsible for the loss, and are unable to provide any sort of compensations in this matter as these are factors out of our control.
Delivery: Game Currency: Face-To-Face Trade, Sell a stall, Mail
There are generally 3 modes of delivery for virtual currencies / items that you have bought from us, it's either in-game delivery or offline delivery. For in-game deliveries, you will need to contact our Live Chat operators to arrange for a meeting in game so our delivery man can hand you the currencies / items over a trade in-game.
Delivery: Power Leveling
As a service provider, tera999.com takes pride on the fact that we always give the best we can to your fellow members. Providing professional, secure and efficient Power Leveling Services, all you have to do is sit back and relax while we do all the hard work for you.
Once your order passes verification, Work on your account will start as soon as possible. We do not change your account's password before, during or after the course of leveling.