How can I communicate with tera999.com after my payment has been made?

You can opt to contact us via Live Chat, e-mail, ,MSN or telephone (contact details can be found in the Contact Us section). Please quote your order number to ensure your enqu`iry is dealt with swiftly.

Live Chat?

tera999.com  is committed to provide maximum customer satisfaction by providing a 24/7 on-line help chat system to ensure all your queries being answered at the soonest instant.

Live Chat is on , but no one seems to be answering?

Under such situation, we urge you to hold your cool and be a little more patient with us. Our customer service representative may be temporally away from their work station or either that, we may be experiencing high traffic volume on our live Chat system. After all, you are served by a human being behind a computer. However, you can contact us via email or MSN, and we will revert back to you shortly.

What should I do if the Live Chat is not available?

Much as we set the highest priority for all our valued customers, instances where internet connections are temporally down or our systems might be facing some technical faults and disturbances are inevitable. In event of such situation, please do contact us via email or MSN, and we will revert back to you shortly.